KANDUNGAN SILIBUS (COURSE SYLLABUS)

SIJIL KEMAHIRAN MALAYSIA

PEMANDU PELANCONG 

(TOURIST GUIDE)

1. TOUR ASSIGNMENT ACCEPTANCE

 

 

 

  • Communicate With Customer

  • Identify Tour Job Assignment

  • Confirm Tour Job Assignment Details

  • Accept Tour Job Assignment

 

 

 

 

2. TOUR ARRANGEMENT RECONFIRMATION

 

 

 

  • Verify Tour Itinerary

  • Acquire Up To Date Information Related To Tour Arrangement Activities

  • Finalise Tour Arrangement

 

 

 

 

3. TOURIST ARRIVAL EXECUTION

 

 

 

 

  • Perform Pre - Arrival Activities

  • Perform “Meet And Greet” At Arrival Point

  • Transfer Tourist To Accommodation Destination

  • Execute Accommodation Check-In

 

 

 

 

 

4. TOUR COMMENTARY DELIVERY

 

 

  • Gather Information On The Relevant Topics

  • Prepare Storyline For Commentary Delivery

  • Conduct Tour Commentary On The Topics

  • Handle Question And Answer

 

 

5. TOUR ITINERARY EXECUTION

 

 

  • Analyze Tour Itinerary Content And Its Arrangement

  • Carry Out Tour Itinerary

  • Carry Out  Alternative Arrangement For Contingencies

  • Adhere To Safety, Security And Emergency Procedures

  • Report Tour Itinerary Execution

 

 

 

6. TOURIST HEALTH, SAFETY, SECURITY AND EMERGENCY HANDLING

 

 

  • Analyse Relevant Health, Safety, Security And Emergency

  • Minimize Risk And Hazard

  • Conduct Health, Safety, Security And Emergency Briefing

  • Report Health, Safety, Security And Emergency Incidence

 

 

 

7. TOURIST DEPARTURE EXECUTION

 

 

  • Ascertain Tourist Departure Details

  • Plan Tourist Departure Arrangement

  • Inform Tourist In Advance Of Departure Details And Arrangement

  • Coordinate Departure Arrangement

  • Execute Accommodation Check- Out

  • Transfer Tourist To Departure Point

  • Execute Boarding Arrangement Activities At The Departure Point

 

 

8. CUSTOMISED TOURIST SERVICES EXECUTION

 

 

  • Analyse Customized Tourist Service Arrangement

  • Carry Out Customized Tourist Service Arrangement

 

 

 

9. TOUR PAYMENT ARRANGEMENT

 

 

  • Assess Tour Payment Arrangement Instruction

  • Execute Tour Payment Instruction

  • Report Tour Payment Transactions

 

 

 

10. OPTIONAL TOUR EXECUTION

 

 

  • Identify Optional Tours Suitability For Tourist

  • Promote Optional Tours To The Tourist

  • Carry Out Optional Tours To The Tourist

 

 

 

11. POST TOUR REPORTING

 

 

  • Obtain On Tour Information

  • Study Tourist Feedback

  • Generate Tour Report

Isnin - Sabtu

8.30 a.m - 5.30 pm