1. TOUR ASSIGNMENT ACCEPTANCE

 

 

 

• Communicate With Customer

• Identify Tour Job Assignment

• Confirm Tour Job Assignment Details

• Accept Tour Job Assignment

 

 

 

 

2. TOUR ARRANGEMENT RECONFIRMATION

 

 

 

• Verify Tour Itinerary

• Acquire Up To Date Information Related To Tour Arrangement Activities

• Finalise Tour Arrangement

 

 

 

 

3. TOURIST ARRIVAL EXECUTION

 

 

 

 

• Perform Pre - Arrival Activities

• Perform “Meet And Greet” At Arrival Point

• Transfer Tourist To Accommodation Destination

• Execute Accommodation Check-In

 

 

 

 

 

4. TOUR COMMENTARY DELIVERY

 

 

• Gather Information On The Relevant Topics

• Prepare Storyline For Commentary Delivery

• Conduct Tour Commentary On The Topics

• Handle Question And Answer

 

 

5. TOUR ITINERARY EXECUTION

 

 

• Analyze Tour Itinerary Content And Its Arrangement

• Carry Out Tour Itinerary

• Carry Out  Alternative Arrangement For Contingencies

• Adhere To Safety, Security And Emergency Procedures

• Report Tour Itinerary Execution

 

 

 

6. TOURIST HEALTH, SAFETY, SECURITY AND EMERGENCY HANDLING

 

 

• Analyse Relevant Health, Safety, Security And Emergency

• Minimize Risk And Hazard

• Conduct Health, Safety, Security And Emergency Briefing

• Report Health, Safety, Security And Emergency Incidence

 

 

 

7. TOURIST DEPARTURE EXECUTION

 

 

• Ascertain Tourist Departure Details

• Plan Tourist Departure Arrangement

• Inform Tourist In Advance Of Departure Details And Arrangement

• Coordinate Departure Arrangement

• Execute Accommodation Check- Out

• Transfer Tourist To Departure Point

• Execute Boarding Arrangement Activities At The Departure Point

 

 

8. CUSTOMISED TOURIST SERVICES EXECUTION

 

 

• Analyse Customized Tourist Service Arrangement

• Carry Out Customized Tourist Service Arrangement

 

 

 

9. TOUR PAYMENT ARRANGEMENT

 

 

• Assess Tour Payment Arrangement Instruction

• Execute Tour Payment Instruction

• Report Tour Payment Transactions

 

 

 

10. OPTIONAL TOUR EXECUTION

 

 

• Identify Optional Tours Suitability For Tourist

• Promote Optional Tours To The Tourist

• Carry Out Optional Tours To The Tourist

 

 

 

11. POST TOUR REPORTING

 

 

• Obtain On Tour Information

• Study Tourist Feedback

• Generate Tour Report